Connecting the Community to Recycling
by Reusing & Repurposing its Goods

Frequently Asked Questions

General Questions

Is Recycle That a nonprofit organization? Are the items I drop into the collection box tax-deductible?

Why should I give my items to you if you’re a for-profit company?

Do you provide pick up service?

What do you accept for recycling?

What happens to the items you collect?

Can I get back an item I put into a collection box?

Community Partner Questions

How do I get started as a community partner?

Does a community partner need to be a charitable or non-profit organization?

Is there an up front cost to becoming a community partner?

What if we have a one time event or need a special pickup?

How can I promote my collection box to increase items collected?

Can I have multiple collection boxes?

What if I no longer want to be a community partner?

 

Location Host Questions:

I'm interested in hosting a collection box on my property – what do I need to do?

Is there an up front cost for the location host?

Can my business provide multiple locations for collection boxes?

What do I do when the container is full or needs maintenance?

How long after I call does it take for someone to be here?

What do I do if there are items left outside the collection box?

Can we request a special pickup if we anticipate an event will fill the collection box?

Can the collection box be moved to a different location?

Can I have a key to the collection box?

What if I want to have the collection box removed from my property?

 

Frequently Asked Questions – General

Is Recycle That a non-profit organization? Are the items I leave in the collection box tax-deductible?
Recycle That is a for-profit business that supports local non-profit and community organizations.  Each collection box is associated with a Community Partner that is paid for items collected. While some of the Community Partner organizations will issue receipts for donated items, we can not provide a receipt for items left in a Recycle That collection box.

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Why should I give my items to a for-profit company?  Items donated in our collection boxes becomes the property of the local community partner and helps them raise funds for their mission.  Recycle That purchases the items from the community partner and finds the best use for them. We provide a convenient way for you to recycle your items, giving them a second life, rather than sending them to the landfill. Our boxes provide textile recycling convenience while supporting local community organizations and the environment. 

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Do you provide pick up service?
While we do not provide front door pick-up services, we are expanding our collection box locations throughout the areas we serve, including Massachusetts, New Jersey, New York, Connecticut, and New Hampshire.  We are seeking new locations for collections boxes.  Please contact us if you have a location you would like us to include in our expansion.

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What do you accept for recycling?
Textiles in any condition (worn, torn or stained) can be recycled.  We accept dry clothing, shoes, backpacks & purses, accessories (belts, hats & scarves), bedding, bath & linens, books, CDs and DVDs.  Please do not leave other items that are not listed, especially if breakable.  Out of respect for the property owners who host our collection boxes, please do not leave any items outside of the box.

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What happens to the items you collect?
Items collected are sorted to determine the best possible use for each item. Clothing and accessories in usable condition are typically sent in bulk overseas and sometimes sold domestically for reuse. Books, CDs and DVDs in good condition are sent to the secondary book market for reuse.  Some items, including clothing, bedding, bath & linens, are recycled for new uses such as industrial wiper cloths. As a last resort, items are recycled to recover the basic metals and fibers for use in newly manufactured products such as insulation and upholstry stuffing. By dropping your used items in the collection box, you are benefitting a local organization while reducing the waste sent to local landfills.

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Can I get back an item I put into a collection box?
Once you have dropped an item into a collection box, we are unable to return it. Please make certain you intend to give away an item before dropping it in the collection box. Because our collection boxes are emptied when they are full, your item mixes in with hundreds of other items. Once the items reach our warehouse they are sorted to determine the best possible use and are packaged with hundreds of other similar items making it impossible to locate any one specific item.

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Frequently Asked Questions – Community Partner

How do I get started as a community partner?
All you need to do is give us a call at 877-382-7417, or visit our Contact Us page. We provide everything required for you to start raising funds for the items deposited into your collection box.  We also regularly maintenance and empty the box. There is no up front cost and no risk to you. Recycle That will provide a collection box to be placed on your property or at an agreed upon location.  Recycle That reserves the right to only place collection boxes in areas with adequate access and appropriate surroundings. 

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Does a community partner need to be a charitable or non-profit organization?
No. Recycle That will provide fund raising collection box for any type of community organization that meets Recycle That standards.   In addition to charitable causes, Recycle That encourages schools, libraries, day care centers, home owner associations, religious centers, and other community groups to consider becoming a community partner to encourage community awareness and participation in recycling used and unwanted items while earning money for their particular cause.

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Is there an up front cost to becoming a community partner?
There is no cost to your organization. Recycle That is responsible for all the costs and logistics of becoming a community partner.

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What if we have a one-time event or need a special pickup?
If you are planning a special collection event, call us at 877-382-7417 or Contact Us. We can provide larger collection boxes or other solutions to meet your needs. 

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How can I promote my collection box to increase items collected?
As a Community Partner we will provide you with communication support and tips to help build your collections.  

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Can I have multiple collection boxes?
Absolutely! We have several community partners that have multiple collection boxes and/or locations earning money for them. If you don’t have another location to use, Recycle can guide you to find additional locations. Please call us at 877-382-7417 or Contact Us to discuss your options.

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What if I no longer want to be a community partner?
When you become a community partner, we will sign a Recycle That fundraising agreement. Your organization may terminate our agreement with 30 days written notice.   We will make every effort to respond to your wishes in a timely manner.

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Frequently Asked Questions – Location Host

I’m interested in hosting a collection box on my property – what do I need to do?
All you need to do is give us written permission by calling us at 877-382-7417 or Contact Us. There is no cost to you. Recycle That will provide a collection box that will be placed on your property and will provide the required support for the collection box, including permitting, maintenance and emptying.  Recycle That reserves the right to place collection boxes in areas with adequate access and appropriate surroundings.

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Is there an up front cost for the location owner?
There is no cost to you. Recycle That is responsible for all the costs and logistics required to place a box at your location.

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Can my business provide multiple locations for collection boxes?
Absolutely! We are always looking for new locations. Please call us at 877-382-7417 or Contact Us to discuss.

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What do I do when the container is full or needs maintenance?
Call Recycle That at 877-382-7417 or Contact Us. We have a structured pickup schedule that is designed to empty collection boxes before they are full. When our driver is on site, the box is inspected for any required maintenance. Occasionally a collection box will become full sooner than expected. Please do not hesitate to Contact Us so that we can expedite a pickup at your location.

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How long after I call does it take for someone to be here?
Response wait times vary depending on the time of year, weather and the type of request. Generally our turn-around time is 1-2 days from notification.  Any requests regarding collection box overflow or maintenance needs will be expedited.

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What do I do if there are items left outside the collection box?
We discourage people from leaving items outside our collection boxes, though sometimes this happens.  If this occurs, please call us at 877-382-7417 or Contact Us. Typically this occurs only when the box is full. Each time the driver empties a collection box, any items and debris in the surrounding area will be picked up.

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Can we request a special pickup if we anticipate an event will fill the collection box?
If you are aware of an event that may cause a collection box to fill up, please call us at 877-382-7417 or Contact Us. We can schedule a special pickup or offer other solutions to support your event.

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Can the collection box be moved to a different location?
Yes, generally a box can be moved.  If you have a more visible and accessible location for your collection box, please Contact Us.

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Can I have a key to the collection box?
Insurance regulations preclude us from distributing keys to our collection boxes.

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What if I want to have the collection box removed from my property?
When you agree to placing a Recycle That container on your property we will get your signed consent.  Per this agreement, Recycle That will remove the box promptly from your location with 48 hours notice.

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